Field notes: cold-chain uptime language that auditors accept

Cold-chain operators live inside incident records. When software suggests phrasing, it must stay descriptive—temperature excursion windows, equipment tags, corrective actions—without drifting into commentary that sounds like market timing.

We interviewed facilities partners in Busan and Incheon while shaping Northwind Index. The through-line was simple: auditors reward plain verbs and punish hype.

HarborMetric templates therefore emphasize who observed what, on which shift, with which sensor class. Numeric detail stays available but folded.

If your team wants to customize lexicon, export the dictionary and run it past counsel. We expect that loop.